Advans Pakistan Microfinance Bank signs with Avanza Solutions for Rendezvous (Financial Middleware), Vision (Card Production System), and Unison (Complaint Management and Contact Center Solution)

Advans Pakistan Microfinance Bank Limited (Advans Pakistan) is part of a group operating in nine countries in Africa and Asia catering to the financial needs of MSMEs.

Incorporated as a public limited company under the Companies Ordinance 1984 on April 17, 2012, Advans Pakistan was granted license by the State Bank of Pakistan on June 28, 2012 to operate as a Microfinance Bank in Sindh. The Bank endeavors to provide financial services to the poor and underserved / unbanked segment of the society, particularly MSMEs in helping these businesses build assets, create employment, and contribute towards economic growth.

Rendezvous will lay the foundation of middleware infrastructure at Advans Pakistan, integrating with the front-end channels, back-end host, and external systems.

Vision will serve as the card production, reporting and monitoring tool providing customer, channel, and transaction level monitoring functionality.

Unison will provide the bank a unified view on the agents desktop and facilitate the operations by streamlining its complaint management process at all customer touch points (call center, branches, and tellers). The solution will also integrate with the CTI/IVR to provide phone banking services.