Avanza collaborates with Avaya Middle East & Africa to enable payments via IVR system at RTA call centers

The Roads & Transport Authority (RTA), in cooperation with the digital communications specialist company Avaya, has enabled the credit card payment service through the Payment Gateway of RTA Call Center (8009090). Customers can now use the IVR System of the Call Center to pay for traffic fines, driver license renewal, replacement of lost/damaged driving licenses, renewal of vehicle registration, replacement of lost/damaged vehicle registration, and the addition of the new Dubai Brand Vehicle Plate. Adding this feature reflects RTA’s keenness to save customers’ time and effort, serves RTA’s third Strategic Goal ‘People Happiness’ and conforms to the Smart City drive of Dubai Government.

Avanza Solutions has been working with Avaya to enhance consumer experience at RTA’s contact center. Both organization’s technology and philosophy forms a very good fit with RTA’s vision of delivering consumer centric serviceability. Avaya’s state-of-the-art technology, backed by Avanza’s advanced payment solution, allows streamlined delivery of services from the contact center ensuring the user leaves satisfied after every interaction.

“The new service facilitates the processing of transactions and reduces the waiting time of callers. RTA has plans for adopting top-class standards & utilizing the latest technologies in service delivery. It is keen on opening new channels of communication with customers, given that the ‘People Happiness’ is part & parcel of RTA’s strategies,” added Mr. Ahmed Mahboub, Executive Director of Customer Service, RTA’s Corporate Administrative Support Services Sector.

Nidal Abou-Ltaif, President of Avaya Europe, Middle East, Africa and Asia-Pacific, said, “We have a solid strategic partnership with RTA that has yielded numerous modern deliverables that make life easier for people in the UAE. We both aim to offer a rich customer service experience that measures up to the digital aspirations of customers today. We are keen to work together to continue innovating and offering attractive solutions.”

Mr. Waqas Mirza, MD & CMO – Avanza Solutions, said, “Avanza prides itself for working with governments and partners that are at the forefront of their respective fields, organizations that are working to bring a real change through technology. We share these core values and beliefs with them which allows us to form synergies responsible for transforming our innovative applications into products that people use every day in their daily lives.”