Bank Nizwa signs Avanza’s flagship CRM/CEM platform – Unison Ace

Bank Nizwa, a leading Islamic bank in Oman, has partnered with Avanza to integrate its cutting-edge CRM/CEM platform, Unison Ace, into its operations. The platform offers a suite of transformative modules that will enable Bank Nizwa to streamline its processes, enhance operational efficiency, and elevate customer experiences to new heights. With Unison Ace, Bank Nizwa will be able to provide its customers with personalized services tailored to their specific needs and offer them a seamless omnichannel banking experience. Moreover, Unison Ace's advanced analytics and reporting capabilities provide valuable insights into customer behavior, preferences, and trends, allowing the Bank to make data-driven decisions and improve its overall performance. Integrating Avanza's flagship platform will enable Bank Nizwa to set new standards for innovation and customer-centricity in the banking industry.

Avanza's CRM/CEM platform, Unison Ace, is a suite of integrated modules designed to revolutionize the global banking, finance, and other sectors. Renowned for its adaptability and comprehensive functionalities, Unison Ace offers a transformative array of solutions, empowering institutions to navigate the complexities of digitalization. With its user-friendly interface and centralized architecture, Unison Ace represents a cutting-edge solution tailored to enhance customer experiences and drive operational excellence in today's dynamic digital landscape. Its versatile architecture encompasses modules such as the Customer Hub, which streamlines customer profiling for personalized services; Case Management, which facilitates efficient complaint resolution; Branch Roll Out, which optimizes operational efficiency across banking touchpoints; Dashboard & Analytics, which provides real-time insights for informed decision-making, and more.

Avanza's Group Head Sales ME, Muhammad Aftab Khan, expressed his views on this signing, stating, "This signing is a significant moment in our efforts to provide institutions with innovative technologies and digital platforms. With access to Unison Ace's diverse modules, Bank Niza can modify its operations, drive growth, and offer exceptional customer experiences. This partnership is a testament to our shared vision of propelling the banking industry towards a new era of efficiency and customer-centricity."

Commenting on this agreement, Mr. Mohamed AlGhassani, Deputy General Manager Retail Banking at Bank Nizwa said, “At Bank Nizwa, we consistently strive for excellence, and staying true to this, we have actively pursued technologies that empower us to deliver efficient and top-notch services. Avanza aligns with our values and supports us in addressing the evolving needs of our growing customer base. With more and more individuals opting for Islamic banking, we believe that embracing pioneering technologies is not just a strategic move for operational efficiency; it's a reaffirmation of our commitment to delivering an exceptional customer experience. This move solidifies our dedication to placing customers at the centre of our operations, ensuring that we not only meet but exceed their expectations in an increasingly digital and interconnected world.”

About Bank Nizwa

The formation of Bank Nizwa came about with the Central Bank of Oman granting its initial approval to the licensing of the Bank to Sheikh Saud bin Ali Al Khalili. Sheikh Saud and a further 92 other Omani individuals, companies and pension funds constitute the founder shareholders of the Bank. Bank Nizwa is Oman's first dedicated Islamic Bank, with fully Shari'a compliant products and services. The Bank offers an entire portfolio of commercial banking services, in accordance with the license issued by the Central Bank of Oman (CBO) and the Banking Law promulgated by the Royal Decree No. 114/2000.

The Founders appointed a Founding Committee to represent them and to help manage the establishment of the Bank as a licensed Shari'a compliant commercial bank. The Founding Committee consisted of five individuals including the Chairman of the Founding Committee, Ahmed bin Saif Al Rawahi. Since launching its operations in January 2013, the Bank now provides a full range of banking solutions to individuals, small and medium size enterprises, corporations and government institutions. IT aims to be the Bank of choice for the people of Oman. Bank Nizwa is equipped with state-of-the-art banking systems and software which are driven to offer customers the best Islamic Banking experience. Currently with 19 branches the Bank will expand its branch network extensively over the next five years as part of its strategic plan to grow the Bank.

About Avanza/Adroit Technology

Since 2000, Avanza has been empowering organizations across the globe to adopt digital transformation via next gen and hi tech innovative digital platforms and services. Being supreme and ever evolving, Avanza serves as a digital hub of innovation and digitalization where technologies like Customer Experience, Artificial Intelligence, Blockchain, Channel Banking, Smart City applications, Business Automation, and Cognitive platforms are developed, deployed, and integrated daily.

Carrying the vision of people centric innovation and automation, Avanza has furnished multiple organizations worldwide with its digital solutions, including, Banking, Finance, Telecommunication, Insurance, Pharmaceuticals, Government sectors, and others.