Customer Care | Satisfaction | Loyalty | Acquisition | Retention

Digitalizing Customer Service and Customer Care Experience

Enterprise Customer Care Center, or EMC3, is an exclusive platform that serves every customer's needs through a configurable, adaptable, and automated environment while following industry best practices of customer-centric innovation. It empowers organizations to accommodate customers' complaints, queries, and requests through multiple mediums of communication, such as; SMS, WhatsApp, Chatbot, and others, that facilitate two-way human-like communication and are available 24/7 to carry out processes while delivering the utmost customer experience.

EMC3 is a lightweight solution that automates the entire customer journey while offering intuitive interactions, customizations, faster operations, customer retention, flexibility, and much more, skyrocketing your cross-sell and up-sell opportunities through highly personalized offers.

Features and Benefits

EMC3 is the most lightweight solution to compliment your core systems, channels, and ERP Systems for SMS-based campaigns and pull/push message-based customer interactions through WhatsApp and multiple other mediums, and benefits you;
WhatsApp and SMS communication
WhatsApp Listing
Multilateral Communication
Configurable and Adaptable
Menu-based services
Bulk SMS push
Ready-made MS Outlook plugin
Inbuilt service-subscription module
SMS-Email/Email-SMS conversion
Financial transactions' notifications
Marketing and Notification Campaigns
Automated Environment
Campaign Creation and Management
SMS campaign link back to WhatsApp
Central Message Centre
Rule-based Engine
Contact & Distribution lists management
Service-subscription module
Audit tracking and escalations

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